Free Meal Voucher Problems
Please see below message regarding problems with the e-voucher system for free meal vouchers. This includes an email address if you are experiencing difficulties.
Free School Meal Vouchers Some of you may have experienced some slow running of the administrator online ordering website and the eCode redemption website on 27th/28th April due to an identified issue with the system. |
This also means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website. |
We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem. |
Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again. For persistent eCode errors, please refer to the troubleshooting guidance below |
For Edenred distributed eCodes:
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If you are still experiencing problems, please use the contact details below for further support: |
For parents/carers: freeschoolmealsparentscarers@edenred.com |